ABOUT US
Leicester Horticulture Ltd trading as Little Fields Farm, company number 12662854.
Registered address: 15 Brougham Street, Leicester, England, LE1 2BA,
Important: Collections & Returns: 15 Brougham Street, Leicester, England, LE1 2BA,
TERMS APPLICABLE
THESE TERMS SHALL APPLY TO ALL CONTRACTS FOR THE SALE OF PRODUCTS OR THE PROVISION OF SERVICES TO YOU BY US, TO THE EXCLUSION OF ALL OTHER TERMS INCLUDING ANY TERMS WHICH YOU MAY PURPORT TO APPLY UNDER ANY PURCHASE ORDER, CONFIRMATION OF ORDER OR SIMILAR DOCUMENT OR IMPLIED BY A COURSE OF DEALING, TRADE, CUSTOM OR PRACTICE, UNLESS OTHERWISE AGREED BY US IN WRITING.
Unless otherwise agreed by Us in writing, these Terms, the Order and Our price list set out the whole agreement between You and Us for the sale of the Products and the Services. You must check that the details in the Order are complete and accurate. If You think that there is a mistake, You must seek confirmation of any changes in writing, as We only accept responsibility for statements and representations made in writing by Our authorized employees and agents.
By placing an order with Us, You confirm that you (the signatory) are over 18 years old, authorised to place an order and are legally capable of entering into binding contracts.
All Orders for Products or Services shall be deemed to be an offer by You to purchase Products or Services (as appropriate) pursuant to these Terms.
Any variation to these Terms shall be inapplicable unless agreed in writing by one of Our directors.
Any quotation given by Us shall not constitute an offer, and is only valid for a period of 20 Business Days from its date of issue.
We reserve the right at our sole discretion to reject any order for Product(s) and shall notify You accordingly..
BACK ORDERS
If the item you require is not in stock it will be displayed as such. We can back order the product for you and give you an idea of when it will be available. If the item is displayed as out of stock please call us for this information on when it will be available.
CANCELLATION AND ORDER AMENDMENTS
You can cancel or amend any order placed with Little Fields Farm provided that the order has not yet been posted or collected by our couriers.
Cancellation Period: by the Distance Selling Regulations, customers located in the European Union have the right to withdraw from the purchase of an item within 7 working days of the day after the date the item is delivered.
You must provide notice of cancellation by email or post and ring to check we have received it. Please post it to Leicester Horticulture Ltd, 15 Brougham Street, Leicester, England, LE1 2BA, UK; or email it to [email protected] no later than 8 working days after receipt of goods.
Cancellation restriction: This applies to all of our products except purchase of video, DVD and software products where the item has been unsealed.
CONTACT US
If you have any query about your order such as despatch date or product information please telephone 01164820187 or email [email protected] or write to us at Leicester Horticulture Ltd, 15 Brougham Street, Leicester, England, LE1 2BA United Kingdom.
COOKIES
Cookies are small text files that web sites send to your computer, which enables the website to identify the user’s ID and tells the website that a valued customer has returned. Cookies are not computer programs, and can't read information from your hard drive, spread viruses, or find your email address etc. Cookies make your transactions quicker and easier. The European Union Directive on Privacy and Electronic Communications, dated 31st July 2002, states that cookies are a "legitimate and useful tool" for many activities, including checking the identity of web site users. The Directive makes it compulsory for web sites to inform users if cookies are being used (hence this section in our website!) and to advise users as to how cookies are used. A useful website if you are interested in learning more about cookies is: www.aboutcookies.org. Finally, the Directive obliges web sites to make users aware that they can reject cookies by changing the settings in their computer (visit www.aboutcookies.org for more info) However, if you decide to do this our website along with most other shopping websites will not work on your computer.
CURRENCIES ACCEPTED BY US
All our prices are displayed in GBP Great Britain Pound Sterling. We only accept payments in these currencies.
CREDIT CARD PAYMENTS
All payments by card on the internet are carried out through Stripe and Natwest secure merchant banking services. We do not have access to you card details at any time. Card details taken over the telephone are entered directly into the Stripe merchant services portal for the applicable transaction. We do not keep a record or store your card details. Security for credit cards is provided by Verified by Visa or Mastercard SecureCode. This is an authentication process for internet transactions that is similar to a PIN number used to authenticate a face to face cardholder. (AVS) Address Verification Service is additional security for mail order transactions that checks the numeric within the cardholders billing address which is held by the cardholder.
DELIVERY SCHEDULE
We endeavour to despatch orders within 4 working days, during bank holidays this time may be longer. As we are a small family run business some items we do not carry stock of and have to order it in. Most of the time orders are dispatched sooner. Please see delivery info on menu
GOODS
All the goods that we supply will remain our property until you have paid for them in full, including all delivery charges. If you sell the goods you agree to hold the sale proceeds upon trust for us until you have paid us for them in full. The information and advice contained in our sales documentation is for general guidance purposes only. You are responsible for determining whether it applies to your particular situation. In particular, please read all manuals and safety instructions provided with our goods, and follow them carefully at all times.
ACCEPTANCE OF THE PRODUCTS
You are responsible for checking the Products and endorsing any relevant documentation at the point of delivery to confirm inspection and acceptance (whether that is when the Products are made available to you or your appointed carrier for your collection, or on delivery to your nominated premises if delivery is made by the Carrier) and must raise any issues immediately with Us, and in any event no later than 5 days after such delivery (after which you shall be deemed to have accepted the Products).
After acceptance You shall not be entitled to reject Products which are not in accordance with the contract and We shall have no liability whatever to You in respect of those Products.
Should you refuse delivery, we reserve the right to deduct from your refund the charges we will incur for having your order posted back to us.
LEGAL INFORMATION
Nothing in these conditions will limit our liability in cases of fraudulent misrepresentation, negligence causing personal injury or death or defective products causing personal injury, death or damage to non-business property. We will not be liable for any delay in delivering the goods which is due to events or circumstances beyond our reasonable control or for any business losses. If we fail to enforce any of these conditions, that does not mean that we have waived any of our rights and we retain the right to enforce any of these conditions at any time. Nothing in these conditions affects your statutory rights as a consumer. You may obtain information about your statutory rights from your local Trading Standards Department or Citizens Advice Bureau. English law shall apply to these conditions.
MAKING A PURCHASE
Making a purchase is easy, just browse our shop, and click the 'Add to basket' button next to any items that you wish to purchase which will add them to your shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to satisfy your order. We accept Visa, AMEX, Mastercard, Maestro, Paypal.
Prices and Descriptions
Prices and descriptions are subject to change at any time.
Privacy Policy
Little Fields Farm subscribes to the Data Protection Act 1998. Your information will be used solely for the purposes of transactions through this website and not passed to third parties. We only use your information as follows:
1. To deal with orders and accounts.
2. For Little Fields Farm business planning and forecasting by researching what you buy.
3. Advising you of special offers and new products by email if you have subscribed to this service.
4. Checking your details with credit reference agencies.
We will store your information for our use only. If you wish to see a copy of this information please write to the Data Officer at Leicester Horticulture Ltd,15 Brougham Street, Leicester, England, LE1 2BA. At the checkout stage you will have the option to create an account. This will allow us to remember your address details (not credit card) for your next purchases for faster subsequent orders. All payments by card on the internet are carried out through Stripe & Natwest secure merchant banking services. We do not have access to you card details at any time. Card details taken over the telephone are entered directly into the Stripemerchant services portal for the applicable transaction. We do not keep a record or store your card details.
RETURN POLICY
1/ Items returned under the 14 working day cancellation period
IMPORTANT: You need to authorise your return with us first, before you post any items back, by emailing us at [email protected]
Where you are withdrawing from your purchase within 14 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase. If delivery was free to you, it will be on you to pay for the return of the goods where there has also been no error on our part and the cost of delivery to you will be deducted from your refund. Goods will only be refunded if they are in original re-saleable condition in original boxes with a wrapping, polystyrene etc. as original.
Refund will be paid within thirty days of cancellation. Please post goods to be returned or exchanged to Little Fields Farm, Collections & Returns: 15 Brougham Street, Leicester, England, LE1 2BA. Pack well and return to us with a note of your requirements and original invoice number.
Unfortunately we cannot accept returns of certain types of products, such as respirator masks and face masks, for health and safety reasons.
A working day is any day other than weekends and public holidays.
RISK AND OWNERSHIP
Ownership of the Products passes to You on payment in full cleared funds of all outstanding monies including VAT, along with any delivery charges (where appropriate). If You choose an alternative method of delivery for the Products (other than AL), then We are not responsible for facilitating that delivery, save for making the Products available at the door of Our warehouse facility. Risk in the Products passes at the point at which We make the Products available for collection by your Carrier.
Until such time as ownership in the Products passes to You, You shall hold the Products as Our fiduciary agent and bailee, and shall keep the Products separate from Your own and third parties and properly stored, protected and insured and identified as Our property, but You may resell or use the Products in the ordinary course of Your business.
Until such time as the ownership in the Products passes to You (and provided the Products are still in existence and have not been resold), We may at any time require You to deliver up the Products to Us and, if You fail to do so forthwith, enter on any premises of You or any third party where the Products are stored and repossess the Products.
You shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Products which remain Our property, but if You does so all moneys owing by You to Us shall (without limiting any other right or remedy of Us) forthwith become due and payable.
Under the terms of article 9 paragraph 2 of The Waste Electrical Electronic and Equipment Regulations 2013 by purchasing this equipment for non-domestic use you are accepting the responsibility for end of life treatment of the same.
LITTLE FIELDS FARM GUARANTEE: 14 DAY MONEY BACK GUARANTEE
If you are not totally satisfied with any item, we will replace or refund the price minus 10% handling charges providing the item is returned to us unused and in good condition within 14 days. We will repair, replace or give a full refund on any item which does not give reasonable service due to defective materials or workmanship (see warranties below for details). All items are described and illustrated to the best of our knowledge at the time of going to press. Some colours may vary from those shown on the website.
TAX CHARGES
All items show prices including VAT at the current UK VAT rate.
THE PRODUCTS
Other than as expressly stated in the manufacturers' current brochures or catalogues supplied by Us, relating to the Products, We do not make any representations as to the fitness or suitability of the Products for any purpose whatsoever.
No warranty is given or implied that the Products will conform in absolute detail to the descriptions given.
We may amend Specifications and withdraw Products from sale without prior notice.
The information and advice contained in our or the manufacturers sales documentation whether displayed in our Website or our Catalogue or elsewhere including any technical data, dimensions, weights, samples drawings descriptions or advertising Issue and any descriptions or illustrations are for general guidance purposes only and do not form part of the contract. You are responsible for determining whether the Product(s) or Services are suitable for Your own particular situation. In particular, You are responsible for ensuring that Your agents or employees who use the Products or receive the Services have read all manuals and safety instructions provided with the Products, and follow them carefully at all times.
We shall use reasonable endeavours to provide the Services, and to make the Products available to You, in accordance with Specification or Order Confirmation in all material respects. We will use reasonable endeavours to meet any performance dates specified in the Specification or Order Confirmation, but any such dates shall be estimates only and time for performance by Us shall not be of the essence of this agreement.
THE PRICE AND PAYMENT
The price We charge for a Product shall be Our current price for the Product as published on the date of dispatch of the relevant Products ("Price") and We shall invoice You accordingly. Payment shall be made by You in sterling. Time for Payment is of the essence.
Our Prices may be altered at any time without notice to You by publication of the altered Prices on the Website and/or in the Catalogue.
All Prices are shown with VAT which shall be levied at the relevant prevailing rate on the date of Our Invoice.
The Price is exclusive of the costs and charges of packaging, insurance and transport of the Products by a Carrier of your choice, which shall be invoiced to You separately where applicable.
All delivery prices quoted by Little Fields Farm in their catalogue and on their web site are for delivery by Little Fields Farm and Little Fields Farm will act as their agent.
We will require payment of the Price for the Products and their delivery, where appropriate, in full before dispatch (or Services before they are provided) unless previously agreed in writing with You. If You have an account with Us, payment shall be due by the end of the month following the date of the invoice. Payment will not be deemed complete until We are in receipt of cleared funds.
All queries on invoices must be notified to Us within 10 working days of the date of the invoice.
Without prejudice to any other rights We may have against You, overdue invoices for Products, Services and delivery may be passed by Us to a third party debt collection agency, and interest shall be charged on sums overdue at a rate of 6% above the published rate of National Westminster Bank PLC which shall accrue on a daily basis from the due date until date of actual payment of the overdue amount, whether before or after payment. You are liable for the interest together with the overdue amount. Any interest due on delivery charges will be to the benefit of Little Fields Farm and remitted to them in due course.
If payment for the Products, Services and delivery is not received in full, We may suspend or cancel any outstanding orders, until You have paid the outstanding amounts, without limiting any of the remedies that We may have.
TRADE MARKS AND COPYRIGHT
In the event that You are authorised to re-sell the Products to third parties, We hereby grant You a non-exclusive licence to use the Trade Marks solely for the purpose of re-selling the Products and You agree to sell the Products only under those Trade Marks.
You shall not without Our prior written consent, alter or make any addition to the labelling or packaging of the Products displaying the Trade Marks, and shall not alter or deface in any manner or remove any reference to the Trade Marks, any reference to Us or the original manufacturer or any other name attached or affixed to the Products or their packaging or labelling.
You agree not to use any name or mark similar to or capable of being confused with any of the Trade Marks or any trade marks of which We are a proprietor.
Copyright of all images and text relating to the Products remains vested in Us or Our suppliers. You will not use any of this copyrighted material without Our express written permission on a case by case basis. Any permission so granted will cease on one month’s notice or any time notified in the written permission.
Warranties
In the case of a genuine manufacturing fault we will either supply you with the replacement part of the item or replace the item itself. This will be decided by us at the time. All other brands are subject to the particular manufacturer’s warranties. Subject as expressly provided in these Terms, all warranties, conditions or terms implied by statute or common law or otherwise are excluded.
Except in respect of death or personal injury caused by Our negligence, or liability for defective products under the Consumer Protection Act 1987, We shall not be liable to You by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under these Terms, for loss of profit or for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by the Our negligence, Our employees or agents or otherwise) which arise out of or in connection with the supply of the Products or Services (including any delay in supplying or any failure to supply the Products or Services in accordance with these Terms or at all) or their use or resale by You and the entire liability of Us under or in connection with these Terms shall not exceed the Price of the Products.
To the extent that the Products are to be manufactured in accordance with a product specification that you have supplied, You shall indemnify Us against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by Us in connection with any claim made against Us for actual or alleged infringement of a third party's intellectual property rights arising out of or in connection with Our use of the product specification. This clause shall survive termination of this contract. Please contact us if you have questions about a particular manufacturer and their warranty policy.
Every effort is made to ensure that our prices and descriptions are accurate at the time of going to press. If an error is found or if manufacturer's prices or products change, we will inform you as soon as possible and offer you the option of cancelling your order or reconfirming your order with the revised price.