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Terms and Conditions

Last updated: 1 September 2026

Please read these Terms and Conditions carefully before placing an order with Little Fields Farm.

These Terms and Conditions explain the basis on which we sell our goods to consumers through our website. Nothing in these Terms and Conditions affects your statutory rights as a consumer.

1. Application

These Terms and Conditions apply to purchases of goods made by you (the "Customer" or "you") from Leicester Horticulture Ltd T/A Little Fields Farm.
Leicester Horticulture Ltd is a company registered in England and Wales under company number 12662854, with its registered office and trading address at:

15 Brougham Street
Leicestershire
LE1 2BA

Email: [email protected]

In these Terms and Conditions, Leicester Horticulture Ltd T/A Little Fields Farm is referred to as "Little Fields Farm", "we", "us" or "our".

These Terms and Conditions apply to contracts entered into with consumers. You must be at least 18 years old to purchase goods through our Website.
By placing an order, you confirm that you are legally capable of entering into a contract and that the information you provide is accurate and complete.
Nothing in these Terms and Conditions excludes or limits any rights you have under applicable consumer law.

2. Interpretation

In these Terms and Conditions:

"Consumer" means an individual acting for purposes that are wholly or mainly outside their trade, business, craft or profession.

"Contract" means the legally binding agreement between you and us for the supply of Goods.

"Delivery Location" means the address or other location specified by you for delivery of the Goods.

"Durable Medium" means paper, email or another medium that allows information to be addressed personally to the recipient, stored for future reference for an appropriate period and reproduced unchanged.

"Goods" means the goods advertised on our Website that we agree to supply to you as described in the Order.

"Order" means your order for Goods submitted through our Website.

"Order Acknowledgement" means the automated email confirming that we have received your Order.

"Order Confirmation" means an email or other communication from us expressly confirming that we have accepted your Order and that a Contract has been formed.

"Privacy Policy" means our policy explaining how we collect, use and protect personal information.

"Website" means www.littlefieldsfarm.com.

3. Goods

The description of the Goods is as displayed on our Website, catalogues, brochures or other advertisements.
We take reasonable care to ensure that descriptions, photographs, specifications and other information about Goods are accurate.
Photographs are for illustrative purposes. Where Goods are natural, handmade, seasonal or otherwise subject to variation, there may be minor differences in appearance, size, colour or finish, provided that the Goods supplied still conform to their description and applicable consumer rights.
All Goods are subject to availability.
If Goods are made to your specific requirements, you are responsible for ensuring that information or specifications supplied by you are accurate.
We may make changes to Goods where reasonably necessary to comply with applicable law or safety requirements. Where such a change materially affects your order, we will inform you where required.

4. Website Information

We take reasonable care to ensure that information on our Website is accurate and up to date.
However, occasional typographical, technical, stock, pricing or other errors may occur.
If we identify an error before a Contract has been formed, we may correct the relevant information and, where appropriate, decline an Order affected by the error.
We will not use an error on our Website as a means of retrospectively changing an agreed Contract or removing rights that you have under applicable law.

5. Orders and Contract Formation

Product listings on our Website constitute an invitation for you to make an offer to purchase the relevant Goods. They do not, by themselves, constitute our acceptance of your Order.
When you submit an Order through our Website, you are making an offer to purchase the selected Goods at the price and on the terms displayed at the time you place the Order.
Before submitting your Order, you will have an opportunity to review your Order and correct any errors.
Once you submit your Order, we will normally send you an automated Order Acknowledgement confirming that we have received it.
The Order Acknowledgement confirms receipt of your Order only. It does not constitute acceptance of your Order and does not, by itself, mean that a Contract has been formed.
A Contract will be formed when we send you an Order Confirmation expressly confirming that we have accepted your Order, or when we dispatch the Goods to you, whichever occurs first.
We will provide confirmation of the Contract on a Durable Medium, normally by email.
If we are unable to accept your Order, we will inform you as soon as reasonably practicable. If you have already paid, we will refund the amount paid for the affected Order.
We may decline an Order before a Contract is formed where there is a genuine and reasonable basis for doing so, including where the Goods are unavailable, where there has been an obvious pricing or description error, where we reasonably suspect fraud or misuse of the Website, or where we are unable to fulfil the Order.
We will not use this provision to give ourselves an unrestricted right to cancel a Contract after it has been formed.

6. Order Confirmation

Your Order Confirmation will normally include details of the Goods ordered, the price, delivery charges and other relevant information.
You should check the Order Confirmation carefully and contact us promptly if you believe there is an error.
Our automated Order Acknowledgement may be generated immediately by our Website or payment system. The wording of such an automated acknowledgement should not be interpreted as acceptance of the Order unless it expressly states that the Order has been accepted and a Contract has been formed.
Where our automated email merely confirms receipt of your Order, it will not constitute acceptance.

7. Pricing and Payment

The price of the Goods will be the price displayed on our Website at the time you place your Order, subject to the provisions concerning pricing errors below.
Any applicable delivery charges and other mandatory charges will be displayed before you submit your Order.
Prices include VAT where applicable at the rate in force at the time of the Order.
Payment may be taken when you submit your Order or at another stage before delivery.
If payment has been taken before a Contract is formed and we subsequently decline your Order, we will refund the amount paid for the affected Order.

8. Pricing Errors

We take reasonable care to ensure that prices displayed on our Website are accurate. However, an inadvertent pricing error may occasionally occur.
If we discover that a product has been displayed at an incorrect price before a Contract has been formed, we may decline or cancel the affected Order.
This may include an obvious and genuine pricing error where the displayed price is substantially different from the intended selling price and the circumstances would reasonably indicate that the price may have been entered incorrectly.
Where we identify such an error before a Contract has been formed, we will contact you as soon as reasonably practicable where appropriate.
If you have already paid for the affected Order, we will provide a full refund of the amount paid.
Where appropriate, we may offer you the opportunity to purchase the Goods at the correct price. You are under no obligation to do so.
Once a Contract has been formed, we will not rely on this pricing-error provision simply to change the agreed price or cancel the Contract because we subsequently decide that the Goods were priced too cheaply.
We may correct pricing errors on our Website at any time. Correcting a price on the Website will not retrospectively change the price or terms of a Contract that has already been formed.

9. Availability and Stock Errors

All Goods are subject to availability.
We make reasonable efforts to ensure that stock information displayed on our Website is accurate, but occasionally a product may appear available when it is no longer in stock.
If we discover that we cannot supply Goods you have ordered, we will contact you as soon as reasonably practicable.
If we cannot fulfil the Order, we may cancel the affected Order or affected Goods and refund any payment you have made for them.
We will not substitute different Goods without your agreement.

10. Delivery

We will deliver the Goods to the Delivery Location within the time or period agreed with you.
Unless otherwise agreed, Goods will normally be dispatched within 5 working days of the Order being accepted.
Where no specific delivery period has been agreed, we will deliver without undue delay and, in any event, within 30 days after the Contract is formed, unless a different period has been agreed with you.
If we fail to deliver within the agreed time, you may have legal rights to cancel the Contract in circumstances provided by applicable law.
If you fail to take delivery through no fault of ours, we may charge reasonable costs for storing and, where appropriate, redelivering the Goods.
We may deliver an Order in instalments where reasonably necessary, for example because of stock shortages, provided this does not unfairly disadvantage you and you are not charged additional delivery costs as a result.
We generally deliver to England, Wales, Scotland, Northern Ireland, the Isle of Man and the Channel Islands. If we agree to deliver elsewhere, you may be responsible for applicable import duties, taxes or other charges unless otherwise agreed.
Free delivery for orders over £65.00 applies to orders within the stated 3kg weight threshold, unless otherwise specified on the Website.

11. Risk and Responsibility for Goods

Risk of loss of or damage to the Goods passes to you when the Goods come into your physical possession, or into the physical possession of a person identified by you to receive them, other than a carrier where the carrier was not offered by us.
Nothing in these Terms and Conditions affects your statutory rights concerning the delivery or condition of the Goods.

12. Title

Ownership of the Goods will pass to you when we have received payment in full and the Goods have been delivered to you.
If payment is overdue before delivery, we may take reasonable steps available to us under applicable law in relation to the unpaid Goods.

13. Your Right to Cancel Before a Contract Is Formed

You may withdraw your Order before a Contract is formed by contacting us.
If you withdraw your Order before a Contract is formed, you will not be charged for the Goods, and any payment already taken will be refunded.
This right is separate from any statutory cancellation rights that apply after a Contract has been formed.

14. Statutory Right to Cancel

If you are a consumer entering into a distance contract for Goods, you generally have a statutory right to cancel the Contract within 14 days after you, or a person you nominate (other than the carrier), receives the Goods, subject to the legal exceptions that apply to certain Goods.
You do not normally have to give a reason for exercising this statutory cancellation right.
Where an Order consists of multiple Goods delivered separately, the cancellation period will generally run from the date you receive the last of the Goods.
The statutory cancellation right does not apply in certain circumstances, including where Goods are:
- made to your specifications or clearly personalised;
- liable to deteriorate or expire rapidly; or
- otherwise covered by a statutory exception.
Where a statutory exception applies, we will provide the information required by law.
Nothing in these Terms and Conditions removes or restricts a statutory cancellation right that applies to you.

15. Exercising Your Right to Cancel

To exercise your statutory cancellation right, you must inform us clearly of your decision to cancel.
You may contact us by email at [email protected] or by post at our trading address.
You may use the statutory model cancellation form where applicable, but you do not have to use it provided that you make a clear statement that you wish to cancel.
You should retain evidence of your cancellation request.
If you cancel within the statutory cancellation period, you must return the Goods within the period required by law.

16. Refunds Following Cancellation

Where you validly cancel a Contract under your statutory cancellation rights, we will refund payments received from you as required by law.
This includes the cost of the standard delivery option originally selected, although we are not required to reimburse any additional cost arising because you chose a more expensive delivery option.
We will normally issue the refund using the same payment method you used for the original transaction unless otherwise agreed.
Where permitted by law, we may delay the refund until we have received the returned Goods or you have provided evidence that you have sent them back, whichever occurs first.
Where required by law, refunds will be made within the applicable statutory period.

17. Returns

Goods returned under statutory cancellation rights must be returned in accordance with the cancellation provisions above.
You are responsible for taking reasonable care of Goods while they are in your possession.
Where you have handled the Goods beyond what is reasonably necessary to establish their nature, characteristics and functioning, we may have a legal right to deduct an amount reflecting any resulting diminution in value.
This does not affect your statutory rights where Goods are faulty, defective or not as described.

18. Faulty, Damaged or Incorrect Goods

Your statutory rights are not affected by these Terms and Conditions.
Goods supplied to consumers must, where applicable, be:
- of satisfactory quality;
- fit for a particular purpose where required by law; and
- as described.
If Goods are faulty, damaged, defective, incorrectly supplied or do not conform to the Contract, please contact us as soon as reasonably practicable.
Depending on the circumstances and your statutory rights, you may be entitled to a repair, replacement, price reduction or refund.
We will not exclude or restrict statutory rights that cannot lawfully be excluded or restricted.

19. Personal Information

We process personal information in accordance with our Privacy Policy.
We may use information supplied by you for purposes including processing your Order, arranging delivery, communicating with you about your Order, dealing with enquiries and complying with our legal obligations.
We will process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018, as applicable.
For further information, please see our Privacy Policy and Cookie Policy.
Privacy enquiries may be sent to [email protected].

20. Circumstances Beyond Our Reasonable Control

If we are unable to perform an obligation because of circumstances beyond our reasonable control, we will inform you as soon as reasonably practicable.
Such circumstances may include events such as severe weather, natural disasters, serious disruption to transport, strikes, interruption of essential services or other events that could not reasonably have been prevented.
Our obligations may be suspended for the period reasonably affected by such circumstances.
This provision does not remove any statutory rights you may have to cancel a Contract or receive a refund.

21. Our Liability

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Nothing in these Terms and Conditions affects your statutory rights concerning the quality, description, fitness or conformity of the Goods.
Where legally permitted, we are not responsible for losses that were not reasonably foreseeable at the time the Contract was formed.
Nothing in this section is intended to restrict any rights or remedies available to you under consumer law.

22. Changes to These Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes to our business, Website or applicable law.
The version of these Terms and Conditions in force at the time you place your Order will normally apply to that Order.
We will not use a later amendment to retrospectively alter the terms of a Contract that has already been formed.

23. Complaints

If you have a question, concern or complaint about an Order or our Goods, please contact us at [email protected].
We aim to respond to complaints promptly and fairly and will endeavour to provide an appropriate response within 5 working days, where reasonably possible.

24. Governing Law and Jurisdiction

These Terms and Conditions and any Contract between you and us are governed by the law of England and Wales.
If you live in Scotland or Northern Ireland, you will also retain any mandatory rights to bring proceedings in the courts of the part of the UK in which you live.
Nothing in this section removes any mandatory consumer protection or jurisdiction rights that apply to you.

25. Statutory Rights

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary, and the remaining provisions will continue to apply.

VAT Number: GB364803685