KONG CAT PUZZLEMENTS HIDEAWAY

FREE Shipping on Orders over £49.99 (unless your items in your order weigh over 15kg).

Our standard shipping rate is £4.95 for orders weighing under 15kg for England, Wales and most of Scotland. Check your postcode in the basket or checkout to see if your region falls within our standard shipping rate. The shipping cost will be automatically added to your grand total during checkout.

NEXT DAY delivery: Although we dispatch on the same day, due to couriers being extremely busy during this period, we cannot unfortunately guarantee that your order will reach you on time.

STANDARD delivery: You should receive your order within 3-6 days depending on the delivery option you choose, however the vast majority take 2-4.

For a full breakdown of our shipping rates read here.

If you no longer wish to keep your purchase, you must inform us in writing within 14 days of accepting delivery. There will be a cost to collect the item, please see full return details.

IMPORTANT: The original product packaging must be free of damage or we will not accept the return, so please ensure your return protected well. For example, if you bought a pair of boots that came in a branded box do not tape the box and stick labels to it or this will be considered damage.

Unfortunately we cannot accept returns of certain types of products, such as respirator masks and face masks, for health and safety reasons.